Serrano Fitness Studio - Terms of Service

1. General Agreement

By booking a class, workshop, or event with Serrano Studio, you agree to the terms outlined below. These terms apply to all participants and may be updated at any time without prior notice.

2. Class Attendance & Conduct

  • Please arrive 10 minutes early to allow time for check-in.

  • Respectful behavior is expected at all times toward instructors and fellow participants.

  • Inappropriate, disruptive, or unsafe behavior may result in removal from class without a refund.

  • Wear appropriate attire for the class you're attending. Heels are welcome (but optional) for exotic and chair dance.

3. Health & Safety

  • Participation is at your own risk. Inform your instructor of any injuries or health conditions before class.

  • For pole fitness and exotic classes, avoid lotions, oils, or body butters on the day of class to maintain proper grip and safety.

  • For the safety of all guests, any individual who appears intoxicated, under the influence, or physically unfit to participate may be denied entry or asked to leave the studio at the instructor's discretion. In such cases, no refunds or credits will be issued.

4. Bookings & Payments

  • All bookings are made online through our Acuity Scheduling system.

  • Payment is required at the time of booking. Spots are limited and first-come, first-served.

5. Cancellations & Rescheduling

  • All bookings — including regular classes, workshops, and private events — are final and non-refundable.

    Each reservation secures a dedicated spot that is non-transferable and cannot be credited, refunded, or rescheduled for any reason, including late arrivals, no-shows, or inability to attend.

    If you are enrolled in one of our monthly membership plans, please note that booking a class and failing to attend without prior notice will result in a $15 no-show fee, which will be charged to your account. This policy ensures fairness and availability for all members, as your reserved spot could otherwise have been offered to another participant.

    We strongly encourage you to confirm your availability before booking, as all sales are final and every reservation is permanent.

6. Private Events & Rentals

  • We require full payment at the time of booking to reserve your event date. Please keep in mind that, in accordance with our studio policy, all sales are final. No refunds, credits, or transfers will be issued if you or your guests are unable to attend for any reason.

7. Liability Waiver

  • By participating in any activity at Serrano Studio, you acknowledge the physical nature of the class and release Serrano Studio, its staff, and affiliates from liability for any injury, loss, or damages.

8. Studio Property & Equipment

  • Please treat all equipment and studio space with care.

  • Clients are responsible for any damage caused by negligence or misuse.

9. Media & Photos

  • Occasionally, we may capture photos or videos for promotional use. If you prefer not to be included, please let your instructor know before class begins.